Customer Support
In our commitment to minimising customer downtime, we leverage a powerful tool known as Zerographic Teamviewer, managed by our adept helpdesk team. This application allows us to visually diagnose the issues you encounter, swiftly and effectively resolving them remotely.
Teamviewer Process
- Download the compatible executable file for Mac and Windows devices or contact our helpdesk at 03333 208 637 for assistance.
- Upon contacting our helpdesk, they will promptly send an email containing a secure link to download the Teamviewer application.
- After downloading the application, our support team will initiate a session to remotely access your device. You will be prompted to authorise access on your device.
- Our dedicated team will then proceed to resolve the issues you’ve encountered or, if necessary, create a service ticket for an on-site engineer visit.
Support Numbers
Xerox Support
03709 005 501
Zerographic Support
03333 208 637
Account Support
01785 711 800 Ext. 1
